On-site SMETS2 comms recovery for UK energy suppliers and field partners. We triage via DCC Other User services, dispatch experienced engineers, and restore smart functionality before issues become GSOP liabilities.
Smart meters that stop communicating create failure demand, GSOP risk and customer complaints. TradeUpHub focuses solely on communications: we pre-triage via DCC Other User, send trained operatives to site, and hand back a clear, auditable outcome for every visit.
You share a list of MPANs or non-comms cases. We use DCC Other User services (including SRV 8.9 and 8.2) to understand whether the issue is likely HAN or WAN and to identify potential data mismatches before any site visit.
Our engineers attend under documented RAMS, lone-working and vulnerable-customer processes. We focus on comms hubs, HAN performance and in-home devices rather than full meter exchanges.
Each site is returned with a structured outcome: restored to smart mode, further action required or meter exchange recommended – along with supporting evidence.
We don’t guess what’s wrong with a meter – we use DCC data to find out. That keeps field time focused and outcomes repeatable.
We focus on restoring smart functionality where the meter itself is sound but the comms are not – not on generic “everything” fieldwork.
Our work is underpinned by documented RAMS, lone-working, grey-fleet and vulnerable- customer policies, plus GDPR-aligned data handling.
We understand the cost of non-comms and design routes that make sense against GSOP exposure and internal cost-to-serve assumptions.
Whether you’re exploring a small regional pilot or planning a wider comms-recovery programme, we can help you build a practical plan.
Share a little about your portfolio, non-comms volumes and regions of interest, and we’ll come back with options for pilots, pricing and integration.
